I work in the billing department at a small private Physician's Office. We have a very large amount of patients that have credits on their accounts from overpaying back to 2016 and we were told we are not allowed to send letters out notifying them of thei

We think our supervisor is "Shady," because we aren't allowed to send letters out notifying these patients that they have credits. I was also told about 6 years ago, this supervisor had another lady in Billing write off every credit that all of the patients had. We also see numerous US Bank envelopes come in the mail that look like statement envelopes and a number of times they are addressed to our company but in the attention of different employees names every couple of months. Something just seems fishy.

0 answers  |  asked Apr 19, 2020 7:24 PM [EST]  |  applies to Ohio